1.0 Student:

1.1. What do you do?

i. We are comparative website for all things college & training. We provide an ecosystem of courses from higher education, vocational education & training (VET) & Massive Open Online Courses (MOOCs). We want to allow any student from around the world to search, compare, review & select the course that is suited for their wants & needs.

1.2. What information do you collect from our users?

i. We collect information based off information you inputted when you sign up, which includes: email, phone number, age, preferred course topics & training status. Along with this information, we collect what you have search and give the best course recommendations that is best suited for you.

1.3. How do I enquire into a course on Collisor?

i. Input preferences for Career pathway, subject area & Course Type or just use the Course/interest keyword search

ii. Select the desired course from the coruse list 

iii. Click the button that says "enquiry course" & complete the form

1.4.Where do I sign-up?

i. Press sign-up in the top right corner on any page & choose "Student" & then complete the login process

1.5.How do I add courses to the student dashboard?

i. After selecting your course from the course list page & click the button that says "Add to My Dashboard" & you will be able to see it in your dashboard under the tab "My courses"

1.6. How do I know that the reviews are relevant?

i. If we find any fake reviews that fit in the category of biased positive, biased negative, or paid reviews, we have a team that oversees these reviews once they go live. This manual check is designed to block reviews that breach our guidelines and identify any unusual pattern of review activity, which triggers an investigation by our team.

1.7. I forgot my password. What can I do?

i. Click on 'Forgot my password' on the sign page & enter your email address in the field provided. You'll then receive an email with instructions on how to reset your password.

2.0 Institution:

2.1. How do I claim a course?

i. This can be done in 1 or 2 ways i. (1) Search your course from the homepage, filter through the course list, select your course & click on "Enquiry Course" and complete the form ii. (2) Once you have signed up, go to your dashboard & go to the tab "My Courses", and claim all the courses for your institution

2.2. Where do I sign-up?

i. Press sign-up in the top right corner on any page & choose "Provider" & then complete the login process

2.3. What do I need to include as part of the verification process when claiming a course?

i. This can be done by uploading a relevant document such as an ID card, pay slip, letter from an employer or proofof employment that links you to the institution. This will take 10-15 minutes to verify you as the provider & then Collisor will send you a confirmation email. If you do try to claim over 20 courses, you will receive a call to confirm the providers details.

2.4. What is a featured course?
i. It allows any premium or platinum provider to boost the rankings of their course so they can maximise the amount of clicks. However, there are some subtle differences between these two subscriptions (refer to question 5)

2.5. How does a featured course work?

i. After either signing-up with the premium or platinum package, you have the ability have a featured course (refer to definition in question 4)

  • Platinum: you can choose up to 5 courses per career pathway (i.e Accounting, Nursing, economics...etc.) in the dashboard under "featured courses". These featured courses will be showcased on the featured course list page & the course list page (only features when the details of course matches the filters of the page). Under the course list page, all the courses will batched with other platinum featured courses on the first results page & the positions within this bunch will be randomised each session on the site.
  • Premium: You can choose only 1 course per career pathway in the dashboard under "featured courses". This will be showcased on the featured course list page & the course list page (only features when the details of course matches the filters of the page). Under the course list page, all the courses will be batched with other premium featured courses & will be listed after the platinum courses & the positions within this bunch will be randomised each session on the site.

2.6. Can I advertise my courses that have not been claimed?

i. No, you can only have featured or banner ads when you have claimed them.

2.7. What is the difference between platinum and premium subscriptions?

i. Refer to the pricing page in dashboard under tab called "upgrade membership" and compare what you get & don't get with these 2 packages

3.0 Payment Information:

3.1. What forms of payment do you accept?

i. For premium package, we accept a credit cards that issued & contain a logo from either Visa, Mastercard, Discover, or American Express. For the platinum package, you will be invoiced

3.2. If I am a platinum provider, how does the invoicing process work?

i. At the end of every month, Collisor will send an email containing the invoice & will be paid as per our guidelines, which is within 30 days

3.3 What if I want to cancel my subscription, what happens with the monthly repayments?

i. Just leave a message under the "help desk" tab in the dashboard & our site administators will cancel your monthly payments proi.